Customer Support Manager (International)

About Mprise Agriware
Mprise Agriware is an international player in software solutions for the agricultural sector where 120 colleagues across 8 countries are driven by progress every day. For example, with our Agriware 365 software, we help the international horticulture sector work smarter, more efficiently and future-proof. Our customers include seed breeders, plant growers and crop producers worldwide. We combine industry knowledge with modern Microsoft technology to support them in growth and innovation.

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The challenge
Our organization is growing rapidly and expanding globally. In order to optimally support our customers, we are setting a new course for our Customer Support department: international, scalable and available 24/7.

If Customer Support Manager you are the architect and engine behind this transformation. You not only design the interior, but also take care of the implementation. You're building a strong, virtual support organization that operates globally and offers customers an outstanding experience — regardless of time zone or complexity.

Your responsibilities

· Design & execution: Develop an international support strategy (24/7 service) and actively participate in the operation where necessary.

· Process optimization: Improve support processes on a global scale (way of working, tooling, controlling).

· Collaboration: Maintain strong relationships with the delivery and product development organization.

· Lead & inspire: Coach and motivate the international Support team (1st and 2nd line), which works virtually and globally.

· Service excellence: Ensure excellent service for internal and external customers. You regularly talk to customers to get wishes and make use of successes.

Who are you?

You bring order to a dynamic environment. With your organizational skills and analytical abilities, you know how to understand and review processes. Here, you act as a connector inside and outside the organization and as an inspiration for your team. You have strong problem solving skills and customer expectations are there to exceed. You also have:

• HBO work and thinking level

• Experience with setting up or restructuring international support organizations.

• Knowledge of support processes, tooling and KPIs.

• Good command of the Dutch and English languages

• Availability at least 32 hours per week

• Willingness to work at least 3 days a week at the Veenendaal office

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What do we offer?

At Mprise, you get freedom, responsibility and space to make an impact. Our organization is constantly changing, so you can continuously develop as a true Sharp Mind.

• Colleagues who are good for each other — that's just the thing here!

• Investment in knowledge development through training courses, training budget and study costs scheme.

• Quarterly days focused on collaboration and knowledge sharing.

• Ping pong table, fresh fruit and a nice workplace in Veenendaal.

• Working from home allowance and budget for your home office.

• Competitive salary tailored to your knowledge and experience.

• Laptop and phone allowance.

• 27 vacation days and a good pension plan.

• Regular events and fun get-togethers.

Interested?
Do you want to contribute to the future of international horticulture with your expertise? Then apply by sending a message to careers@mprise-agriware.com. We look forward to meeting you!

Do you have any questions about the position? Feel free to contact:
📞 Bianca Buurman: +316 3911 1483

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